🛍️ Orders & General Information
What is MIVORYA?
MIVORYA is an online fashion brand focused on quality, modern style, and a smooth shopping experience.
How can I contact MIVORYA customer support?
You can contact us anytime at info@mivorya.com.
Our support team typically responds within 24–48 hours, Monday to Saturday.
What are your customer service hours?
Monday – Saturday: 9:00 AM – 6:00 PM
Messages sent on Sundays or holidays will be answered the next business day.
🚚 Shipping
How long does order processing take?
Orders are processed within 1–2 business days, excluding weekends and holidays.
How long does shipping take?
- Shipping time: 4–10 business days after dispatch
- Total delivery time: 6–12 business days (processing + shipping)
Delivery times may vary depending on location and external factors.
Do you ship internationally?
Yes, we ship to most regions, including:
- Europe
- United Kingdom
- United States
- Canada
- Australia
- Selected countries in Asia and the Middle East
If your country is not available at checkout, please contact us for assistance.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number by email.
Tracking updates may take 1–3 business days to appear.
Why is my order delayed?
Delays may occasionally occur due to:
- Customs clearance
- Carrier delays
- Holidays or peak seasons
- Weather conditions
If a significant delay occurs, we will notify you.
🔄 Returns & Refunds
What is your return policy?
We offer a 21-day return policy starting from the date your order is delivered.
What items are eligible for return?
Returned items must:
- Be requested within 21 days of delivery
- Be unused, unworn, and unwashed
- Be in original condition with tags and packaging intact
Items marked as final sale or clearance are not eligible for return.
How do I start a return?
Email info@mivorya.com with:
- Your order number
- The reason for the return
We will send you return instructions and further guidance.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless:
- The item is defective
- We sent the wrong item
Where should I send my return?
All returns must be sent to our return center in China:
Consignee: Kong Zhehui
Address:
Sun Moon Star City Business Center
No. 1138, Changjiang South Road
Kunshan City, Suzhou City
Jiangsu Province, China
⚠️ Please include your order number inside the package.
⚠️ Do not send returns to any European business address.
💳 Refunds
When will I receive my refund?
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 3–5 business days.
Are shipping fees refundable?
No, original shipping fees are non-refundable.
What happens if my return is rejected?
If the returned item shows signs of use, damage, or missing packaging, it will be sent back to you and no refund will be issued.
🔁 Exchanges
Do you offer exchanges?
At this time, we do not offer direct exchanges.
How can I get a different size or color?
Please return your item following our return process and place a new order for the desired size or color.